GigWest Help Centre
Clear answers for every stage of a booking.
Search marketplace rules, payments, profiles and support boundaries—written to match the current GigWest workflow.
Browse by topic
Help & frequently asked questions
How GigWest works
Discovery, enquiries, confirmation and what happens next.
View How GigWest worksBooking fees
Free accounts, added-on booking fees and refunds.
View Booking feesPayments
The GigWest booking fee and direct performer quote.
View Performer Fees paid directlyPerformers
Eligibility, profiles, pricing, travel and availability.
View Joining and managing a performer profileVenues and hirers
Finding performers, opportunities and repeat bookings.
View Help for venues and hirersQuotes and bookings
Quote validity, acceptance and confirmation deadlines.
View Quotes, acceptance and booking confirmationGST and invoicing
Performer GST status, quote totals and invoices.
View GST and invoicingSuperannuation
What GigWest does not assess, collect or administer.
View Superannuation responsibilitiesInsurance
Optional performer insurance and venue requirements.
View Public liability insuranceCancellations
Cancellations, refunds and legally required remedies.
View Cancellations and refundsMessaging and contact details
Contact moderation, unlocking and direct document exchange.
View Messaging, contact details and documentsReviews
Completed-booking provenance, responses and reporting.
View Reviews from completed GigWest bookingsPrivacy and safety
Public information, documents, cards and reporting.
View Privacy and safetyDisputes
Platform records, support boundaries and independent advice.
View Disputes and platform supportAccount help
Accounts, roles, profile editing and contacting support.
View Account help and contacting GigWest